About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US . TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Job Description The Business Excellence Program Lead is responsible for leading the delivery of multiple efficiency and productivity projects while ensuring the projects deliver sustainable and permanent cost savings to the organization. Also responsible for directing and leading delivery of the TD Bank's Smart Efficiency Initiative for all process initiatives innovation and improvement within the organization's divisions and building a robust process infrastructure
Leads efficiency initiatives which may focus on end-2-end process reengineering, organizational design improvement, and consumption/buying power optimization.
Identifies and generates sustainable efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience.
Delivers significant improvement in process productivity, cost-to-serve, control/risk, client satisfaction & ensure initiatives deliver intended results with respect to the Customer Experience.
Develops and maintains effective relationships with Executive, Senior, and Business Line Management in assigned divisions within TD Bank to influence adoption and deployment of the TD Bank Process Improvement Methodology in support of company mission and business goals.
Leads Process improvement initiatives including opportunity identification, business case development, project scoping, work plan development, data gathering and analysis, solution development, change management and cost-benefits estimations. Inspires and drives the rigor, value and benefits of continuous improvement throughout the organization.
Identifies high level strategy and translates into tactical business actions. Resources key metrics and provide program status reports and presentations to the corporate leadership team and conduct stage gate reviews as necessary and required. Provides Process Improvement knowledge, skill, and experience to Center of Business Excellence to support design and delivery of learning and development programs.
Leverages capability of trained process improvement employees within TD Bank and cross functional business partners and project teams regarding best practices in process improvement. Provides education and the support necessary to effectively lead process improvement project resources and external contractors/consultants in coordination of competing priorities.
Bachelor's degree *progressive work experience in addition to experience below
4+ Years of related experience leading multiple efficiency-improvement or productivity projects.
Facilitative training of Process Improvement Methods and Tools.
Project Management Professional PMP designation/certification a plus.
Facilitative Leadership designation/certification or experience.
Change Management skill ability experience.
Communication Planning and Implementation skill ability experience.
Ability to think and plan both strategically and tactically moving through both fluidly.
Proven ability to build strong collaborative business-to-business relationships with experience in lateral management and persuasive skills capable of delivering results through a position of influence not authority.
Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess. Ability to negotiate resources and time.
Successful track record of leading complex projects delivering quantifiable benefits.
Creative and innovative thinker, who is willing to challenge conventional wisdom to affect positive business change.
Well-developed desktop computing skills with emphasis on MS Office products and project management tools. Proven budgeting and fiscal management skills to include resource planning, forecasting and estimating.
Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at firstname.lastname@example.org. Please include your full name, contact information and details about your request within the e-mail. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.