Posting Number 2017-3094 Location New York-NY-US Posted Date 5/8/2017 Union N/A School/Division Office of the VP Financial Operations & Treasurer (WS1220) Department Name : Financial Systems Mgmt-FinanceLink FT/PT Full-Time
The Senior Service Advisor will serve as the point of escalation for client inquiries within FinanceLink. The individual in this position will work with FinanceLink Service Representatives and subject matter experts to resolve client inquiries and issues related to financial systems, accounts payable, tax, procurement, insurance, budget, accounting and reporting, and other defined inquiry categories. This position will work with Financial Operations & Treasury (Financial Systems Management, Accounts Payable, Tax, Accounting & Reporting, Procurement, Treasury and Real Estate, Budget Office, etc.), school/unit representatives, and University Finance to resolve cross-functional issues. This position will be responsible for working collaboratively with FinanceLink management to make proactive suggestions for service improvements and developing and implementing improvements to FinanceLink operations. The Senior Service Advisor is also responsible for maintaining the FinanceLink knowledgebase to ensure all information is comprehensive and up-to-date.
Required Education: Bachelor's degree in accounting, finance or related field.
Preferred Education: N/A
Required Experience: 5 years of relevant experience including knowledge of finance.
Preferred Experience: 5 years of experience within a finance functional area (i.e. - Finance and Payroll). Experience in Higher Education and/or a Shared Services environment. Additional experience working with ServiceNow or other tool and software-as-service platforms for financials, procurement and payables.
Required Skills, Knowledge and Abilities: Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues. Excellent written and verbal communication skills including public speaking. Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline- driven environment. Knowledge of accounts payable, procurement, supplier vendor data, accounting and general ledger, ERP systems and workflow tools.
Preferred Skills, Knowledge and Abilities: Experience with financial systems and/or case management systems. Six Sigma or other continuous improvement Training and/or certificate.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.