We are currently seeking a Center Coordinator for women's drop-in center in Baltimore MD. The center is a part of a study examining the effects of a community level intervention on female sex workers HIV/STI risk. The center provides general case management services, hosts a number of service providers in Baltimore (legal, healthcare, dental, etc.), and also serves as a communal space for women (showers, lockers, laundry, and a community space).
The Center Coordinator will interact with a wide range of center staff (e.g., case managers, health providers, students, interns, interviewers and volunteers), as well as female clients, including sex workers. The Coordinator will directly supervise casual-staff hired to conduct peer outreach in the community. This position will report directly to the Project Director.
Duties & Responsibilities:
Supervise 6-12 peer outreach workers, leading the hiring process as well as mentoring and any disciplinary actions.
Liaise with partnering service providers, including troubleshooting issues and coordinating partner services and Center activities.
Develop Center protocols and oversee implementation, ensuring adherence to established procedures.
Coordinate and co-lead ongoing trainings for peer outreach workers and volunteer staff.
Work closely with administrators in the Department of Health, Behavior, and Society to manage invoices, bills, and reimbursements.
Complete intake and needs assessments for clients.
Maintain relationships and regular communication with community stakeholders.
Assist in the development and facilitation of new Center activities, including counseling groups, trainings, community groups, etc. Monitor upcoming appointments and notify clients.
Troubleshoot problems and emergencies that emerge with staff or clients.
Manage a client tracking database, logging and maintaining all services/visits.
Troubleshoot any QA/QC issues with client tracking database.
Communicate regularly with Center Manager and Project Director to provide updates and feedback.
Answer phones and greet clients
Schedule appointments for clients (legal, healthcare, etc.).
Support case management activities, as needed.
Assist with room and activity scheduling.
General clerical duties.
Order and maintain office and clinic supplies.
Additional responsibilities at the discretion of the Center Manager.
Assist clients with lockers, showers, laundry etc.
Bachelor's degree in related discipline.
Three years related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Admin coordination and logistical implementation experience.
Possesses exceptional interpersonal, communication, and organizational skills.
Proactively problem-solves; creates new solutions when needed.
Thrives in a fast-paced environment-potentially with frequent interruptions-where multitasking is the norm, and where establishing and maintaining policies and procedures is essential.
Collaborates effectively with team members and other colleagues at all levels.
Maintains accurate, up-to-date files and records, and ensure confidentiality where relevant.
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