About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US . TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Job Description The Regulatory Compliance Analyst (QA Analyst III) is responsible for ensuring overall service and/or department quality standards are met. They support the development, implementation, and maintenance of a regulatory compliance program through compliance and testing activities for Retail Card services.
Execute quality control testing against applicable banking regulations for the credit card portfolio
Ensure adherence to set quality standards
Provide leadership and direction to less experienced staff
Coordinate and execute projects to attain company and/or department objectives
Identify opportunities for process improvements to advance service quality and/or streamline functions
Recommend and implement department training needs
Maintain and develop expert knowledge of company and/or department systems, assist with system implementation/conversion as needed
Coordinate quality control and/or compliance activities
Create manuals, reports and documents and make updates as needed
Participate in special projects and perform additional duties as assigned
Develop, recommend, facilitate and/or coordinate Employee training
Monitor Employee and/or division performance to ensure compliance with department and/or company standards
Contribute to a positive, ethical and respectful working environment and communicate openly with others
Model company culture internally and externally
Participate in meetings and coaching sessions
Keep staff informed of any procedural changes or enhancements
Provide support to department leadership in performing trend analysis, information gathering, performance feedback and related activities
Bachelor's degree required
5+ years audit, compliance, business quality assurance related experience required
Experience testing against regulatory requirements preferred
Credit Card and/or TSYS experience a plus
Excellent written and verbal communication skills
Proven time management and organizational skills
Strong computer skills
Must be able to work flexible hours, including possible evenings and weekends
Proven problem solving skills
Excellent interpersonal skills
Proven ability to work as an active participant in a team as well as independently
Experience in a unpredictable and fast pace environment
Hours Mon - Fri / 8 - 5
Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at firstname.lastname@example.org. Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.