Creates service delivery route plans using work order data and route analysis software. Communicates route plans with operations management. Performs route optimization. Assigns new business and reviews missed services. Reviews planning and routing. Creates reports on periodic basis. Prepares route planning documentation and maintains system data integrity.
Responsibilities 1. Creates service delivery route plans utilizing work order data and route analysis system & software. 2. Communicates routes to service personnel as needed, reviews with operations management. 3. Performs route optimization. 4. Assigns new business and reviews missed services. 5. Reviews planning & routing data including cancelled work orders and work order future scheduling. 6. Summarizes and reviews route plans with team and management as needed. 7. Creates reports; provides review and summary on periodic basis. 8. Prepares route planning documentation; maintains system data.
Education and Experience Requirements * High school diploma (or GED) or equivalent combination of education and/or experience in the service industry required * 1-2 years of related experience as dispatcher and/or customer service agent required * Associate's degree or equivalent combination of education and/or experience in the service industry preferred * 3-4 years of related experience as dispatcher, planner and/or customer service agent preferred
Knowledge, Skills, and Abilities * Ability to multi-task and manage multiple projects during the course of the day * Excellent verbal and written communication skills * Excellent customer service skills * Ability to utilize systems and software to forecast customer demand and route capacity * Basic knowledge of business operating systems * Proficient skills in Microsoft applications
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.