Under the direction of the HR Manager, effectively collaborated with leadership of assigned client groups through the administration of HR strategy and initiatives that support overall business objectives. There is a strong focus on change management, employee engagement and the development of leadership talent within the business.
The ideal candidate will come from a fast paced contact center environment and be able to demonstrate experience as an HR leader displayed sound knowledge and understanding of best practices across all HR disciplines. Strong relationship building, negotiation, influencing, problem solving and conflict resolution skills are essential. You will have worked in a generalist HR capacity for at least five years ideally in a client facing role. A flexible and profession approach to an evolving, fast paced and dynamic environment is essential, and outstanding written and verbal communication skills are required.
Partners with HR Manger in the development and execution of HR strategies that support business objectives and values. Perform broad professional human resources activities to support policies and programs including engagement, change management, on-boarding, orientation, job evaluation, job descriptions, and performance & talent management, HR compliance, affirmative action and employee relations. Expertise in FLMA is required.
Utilize various HR systems to develop metrics and maintain reports for performance management, turnover, headcount, staffing, etc.
Provide leadership and build internal business partnerships to deliver HR strategies and services to effectively build the organizational capability required to achieve business goals.
Coaches managers on the performance management process and the creation and implementation of performance improvement plans
Proactively identifies gaps in current practice and routines as compared to future state alignments.
Identify, recommend, develop and implement programs or processes to address business needs.
Comfortable driving and influencing decision making utilizing data.
Coordinate effectively with ServiceMaster's Center of Excellence, leveraging their resources, knowledge, support and full capability.
Desired Skill and Experience
Experience working in a fast paced call center environment preferred
Knowledge of HR practices including FMLA, employment, change management, employee engagement, talent management, performance management, learning and development, employment law, employee relations and HR metrics.
Strong results orientation with a focus on quality.
High professional standards; strong customer service mentality; can be trusted to maintain confidentiality; positive attitude.
Strong interpersonal skills with demonstrated ability to partner and build relationships with managers and associates.
Ability to multi-task, establish priorities and work independently.
Strong analytical, problem solving and decision making skills.
Ability to analyze and interpret quantitative and qualitative data,
Project and time management skills.
Excellent written, verbal, and presentation skills.
Proficient in Microsoft Office (PowerPoint, Word, Excel, and Outlook).
Working knowledge of PeopleSoft (active PeopleSoft implementation is ongoing)
Strong attention to detail.
Education and Experience Requirements
Bachelor's degree in human resources or a related field and 5+ years of demonstrated progressive HR experience, including experience as a strategic business partner of HR generalist; strong business acumen and experience in a call center environment is a plus
PHR or SPHR strongly preferred
Strong influence skills and change management skills
Strong analytical skills, including experience reporting and synthesizing data to identify themes and/or challenges and create solutions to address those issues
HR generalist skills, including employee relations employment law, benefits (including third party FLMA management) compensation, performance management, recruiting, and training and development
Ability to deliver HR programs which effectively address business issues
Proven coaching and conflict resolution skills
Successful track record of delivering superior client service
Ability to focus time, resources, energy, and actions are focused on business unit priorities
Ability to work collaboratively with business leaders in a remote managed environment
Excellent verbal and written communication skills required; presentation and platform skills preferred.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.