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POSITION TITLE: Program Director
To provide leadership using policies, procedures and available systems to support the Emergency Homeless Assessment and Response Center in meeting the mission of The Salvation Army.
The backgrounds of the clients served by the Emergency Homeless Assessment and Response Center will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc.) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.
This position is responsible for the overall operations management of the Emergency Homeless Assessment and Response Center, assuring that management functions are handled in a timely, accurate and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
A strategy exists to ensure:
Human resource management, including the processing of employment and termination packages, benefit management, maintenance of personnel files and the administration of personnel policies are maintained in accordance with established guidelines.
All reporting departments have adequate supervision and support.
Facility expenditures are monitored to assure compliance with approved budget. Facility purchasing is monitored, assuring the quality and quantity of items are appropriate and at the lowest possible cost. Budget compliance is adhered to through continual monitoring.
Licenses, permits and registrations for the Emergency Homeless Assessment and Response Center are kept current.
Insurance claims and billing are processed, filed and maintained.
Facility operations are in compliance with The Salvation Army standards and policies.
Program outcomes are monitored and reviewed with supervisors.
Volunteers and special activities are coordinated with the respective departments.
Direction and supervision is provided to the Center and its staff, including clinical services, in the Emergency Homeless Assessment and Response Center. In the absence of the Program Director the Program Coordinator assumes this role.
The Center is provided with professional management assistance as needed and assigned.
Engage families staying overnight at the Emergency Homeless Assessment and Response Center and utilize the Divisional Assessment tool designed by the Division Sub-Committee of the Coordinated Access Steering Committee.
May also interview client family members and/or friends to ascertain willingness to have family placed in other housing alternative.
Will seek out, access, and oversee resources that encourage alternative housing placements.
Work cooperatively with co-workers to enhance the working environment of the Emergency Homeless Assessment and Response Center.
Responsible for coordinating placements in communication with other Emergency Homeless Assessment and Response Center staff.
Maintain daily reports with demographic information on all families. Coordinator will work in cooperation with city personnel to ensure that clients receive support resources, such as meals, cots, hygiene kits, towels, and blankets while in temporary placement.
In corporation with city personnel policies and security regulations, enforce rules and regulation for clients at the Emergency Homeless Assessment and Response Center.
Ensure staff has thorough and accurate documentation in CSR and ECM database to ensure documentation meets program standards as well as Quality Improvement requirements.
Review the client placement list along with their assessments with Case Management staff to ensure that it is maintained and updated regularly to ascertain what other resources may be needed to divert clients from the shelter system whenever possible.
Assist staff with crisis intervention as needed.
Proficient in use of program data accurately and in a timely manner in all required databases.
Open to scheduling flexibility in order to meet client needs; job will require day, evening and weekend hours as well as on-call responsibilities as needed.
Possesses a high level of enthusiasm for the position and demonstrates excellent customer services skills including the ability to handle problems with a calm demeanor.
Maintain professional license, if relevant, and regularly attend training to remain up to date on professional standards. Maintain highest standards of professional competence. Follow best practices and determined by Agency and relevant licensing/regulatory/funding body.
Participate in Agency Continuous Quality Improvement (CQI) and Council on Accreditation (COA) processes. Comply with DCFS and Salvation Army guidelines such as Background Check, TB Screening, etc. and complete all required training. Knowledgeable about relevant laws; i.e McKinney-Vento Homeless Assistance Act. Child Abuse and Neglect, Duty to Warn, Mental Health Code, etc.
All other duties as assigned.
A Bachelor's degree in Social work or related field required. Master's degree Preferred.
A professional with 5 to 10 years' experience. An exposure to social services or faith-based organizations is preferred.
Previous supervisory experience and experience working with the homeless population especially working directly with Chicago Shelters.
Experience in financial management, human resource practice and procedures, basic office practice and computer use.
Experience working with City of Chicago contracts.
Preferred fluency in second language (Spanish) writing, speaking and reading.
Person with a valid driver's license preferred. Access to an automobile and maintain insurance levels according to agency policy.
A commitment to the mission of The Salvation Army and an appreciation of faith-based service organizations.
An excellent attention to detail, procedures, processes and policies.
A demonstrated ability to manage projects, priorities and programs in a constantly changing environment.
A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
Efficiently organizes workload and reporting systems to meet scheduled deadlines. Works with staff to develop and plan services for the program and identifies unmet client needs. Gathers facts and makes analysis of data. Applies well know principles or techniques to technical situations. Assumes integral role in the development of program components.
Demonstrates an understanding and respect for client diversity and varied cultural backgrounds and the impact on sound services delivery. Provides leadership and expertise in service to clients assisted in the program. Models skillful and ethical social service behavior. Attempt to resolve any client concerns and complaints with expedience and sensitivity, informing supervisor of all such incidents. Protects client confidentiality at all times.
Maintains professional boundaries with both staff and clients. Treats all clients with dignity and respect. Follows the Agency's mission in all services to and relationships with clients. Conducts oneself consistently with all ethic policies and procedures related to client relationships, as defined by the Agency and any related professional licensing or regulatory body.
A flexible style that also displays a willingness to learn.
Have an understanding of federal, state, and Salvation Army human resource policies and procedures.
Have an understanding of diverse populations and cultural issues.
Have an understanding of addiction issues and principles.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
The work environment for this position includes an office environment with a low noise level.
Based on the population served, while conducting home visits, be prepared to travel through or visit high-risk areas, difficult neighborhoods, home environments that may be unsanitary or infested. Example – neighborhoods, client homes versus office.
Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.
The Salvation Army is an Equal Opportunity Employer
Applicants with disabilities may contact us at (773)725-1100 or METHR@usc.salvationarmy.org for additional information or assistance with the application process.