Support Carilion's hallmarks of service excellence and quality for all job responsibilities. The Clinical Coordinator will use systems of care processes in decision-making, patient assessment, development and implementation of care coordination methods and systems to improve the overall quality and efficiency of patient care for the designated department and population served. The Clinical Coordinator will be responsible for providing direct and indirect patient care as needed; oversees the delivery of patient care; and provides day to day management of programs to coordinate patient care as designated by the department. The Clinical Coordinator role is responsible to coordinate the delivery of safe, high quality patient care; identifies areas for study; and participates in and/or supports research.
Job responsibilies also include:
Maintains a thorough knowledge of the office-based opioid treatment clinical information systems for documentation in the EMR, telephone encounters and generating monthly reports.
Serves as advocate for patient, protector of patient's rights, and provider of psychological/social/cultural support.
Provides a high level of customer service to patients, clinical staff and colleagues. Interacts with staff, patients, families, visitors, members of the health care team and external partnersto develop, coordinate, and manage the plan of patient care.
Coordinates medical care and works to reduce barriers to necessary support services to sustain a drug and alcohol free recovery.
Office Based Opioid treatment
Serves as a liaison between treatment professionals, participates in the treatment team and planning process.
Minimum Qualifications Required
Education: Bachelor's degree required in a human services, counseling, social work , psychiatric rehabilitation , psychology, sociology or vocational rehabilitation as needed to satisfy the current DMAS and licensing standards per the Board of Health Professions which at this time requires one year of clinical experience with substance abusing population.
Experience: Minimum of 1 year substance abuse clinical experience in providing direct services to persons with a diagnosis of mental illness or substance abuse; or one year of clinical RN experieince required.
Licensure, certification, and/or registration: Current Virginia RN license required, if an RN, or
A Certified Substance Abuse Counselor (CSAC) or a CSAC-Assistant under supervision prefered.
De-escalation training must be successfully completed within one year of hire and then maintained going forward.
BLS-HCP required within 1 year of hire or at time of hire.
Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Strong critical thinking, conflict resolution, organization and effective judgement abilities required. Must successfully complete orientation and competency validation requirements. Must be able to meet essential job functions. Designated areas may require Knowledge of Medicare/Medicaid and other third party payor regulations.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other. Carilion is a Drug-Free Workplace.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.