In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.
Responsibilities may include but are not limited to:
·Independently manage email and query management reroute to appropriate owners for resolutions
·Ensure process and policy compliance for all requests and orders
·Set-up new suppliers
·Ensure data accuracy is maintained by checking against correct contracts/MSA
·Ensure that SLA are met and maintain high quality of customer service
·Recommend process improvements and automation opportunities
·Create necessary standard and ad-hoc reports for business and process owners
·PO support changes to PO, updates to PO
·Train new project owners in client specific ordering system
·Track and report open issues and queries
Location for this position is Redmond, WA.
·High School Diploma or GED Equivalent
·At least 2 years of relevant experience
·At least 2 year of experience working in sourcing and procurement field
·Experience in remote helpdesk support via emails and workflow tool
·Experience with ERP transactions
·Knowledge and understanding of MIS tools and intermediate working knowledge ow MS Excel
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us Infosys BPO (www.infosysbpo.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of December 31, 2014, employed 30, 971 people.
Infosys BPO has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations. Infosys BPO also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPO strategists.
Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. We enable clients in more than 50 countries to outperform the competition and stay ahead of the innovation curve. With US$8.83 bn in LTM Q1 FY16 revenues and 179,000+ employees, we are helping enterprises renew themselves while also creating new avenues to generate value. We provide enterprises with... strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.