Lead Customer Service Assistant - Dining Services-(17001601)
This is an academic year position working 42 weeks per year.
Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 4000 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1700 graduate students, and 2300 faculty, staff and administrators.
The Lead Customer Service Assistant will be responsible for serving customers in a variety of ways including but not limited to serving food/beverages, preparing and presenting foods for service including occasional light cooking (grilling, frying, steaming), stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience. S/He will work closely with management, acting as a shift leader, coordinating the work of all food service employees (benefited, temporary and student) on assigned shifts. S/He will engage in job specific training and coaching of front-of-house staff. S/He will personally and through others attend to the needs of a high volume of customers while maintaining excellent customer service. The Lead CSA will be able to handle cash appropriately and operate the department POS system. S/He will be able to teach others to operate the system. In addition, the Lead CSA may be responsible to count cash drawers and prepare deposits according to procedure. The Lead CSA will teach and coach service employees to work the various stations within the unit. S/He will ensure all work stations and dining areas are properly cleaned and sanitized prior to closing out a shift. S/He will ensure all equipment and supplies are properly stocked at each station. The Lead CSA will be assigned to work service stations such as floor, deli, hot deli, grill, salad bar, cashier/greeter, etc. and perform other duties in the unit as needed in support of customer service.
1-3 years experience as a server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
Must be able to count money and make change.
Must be able to learn and operate the Blackboard POS system.
Experience as a server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
Previous cash handling experience is also required.
Must speak and understand English.
Must possess excellent interpersonal skills and be able to effectively coach others.
Tuft's dining is a hospitality-oriented service provider, all employees are expected to be customer service sensitive.
High school diploma/GED preferred.
Prior leadership experience is preferred.
Special Work Schedule Requirements: Rotating work schedule. Academic year position, working 42 weeks per year.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.