The Assistant Director coordinates the development and direction of the technical aspects of the financial aid process that support disbursement of external and internal sources of financial aid. The incumbent develops effective working relationships as to foster an ongoing rapport with students and the constituencies who serve those students. It is anticipated that approximately forty percent of the time spent in this position will be providing technical and auxiliary support, and the remaining sixty percent will be providing customer service support to the students and families.
Responsibilities (include but are not limited to):
Assists in the day-to-day operations of the Financial Aid Office. Accurately enters student information and data, tracks document and records, and maintains files in accordance with Office procedures.
Assists the Associate Director by verifying enrollment and determines eligibility status prior to disbursement of funds and makes adjustments as warranted. Coordinates the certification and processing all Federal grants (Pell) and loans to the Common Origination & Disbursement Web Site. Coordinates the processing and disbursement of all institutional funds.
Coordinates the processing and disbursement of alternative loan programs utilizing Elm Resources.
Prepares financial aid packages, performs verifications, and provides counseling regarding financing options for assigned student populations.
Assists the Associate Director with R2T4s and fund reconciliations.
Completes weekly status reports for Director of Student Financial Services
Provides high-quality customer service, while maintaining confidentiality, to students and families in person, over the telephone, and via the computer. Provides information to students concerning available financial assistance to pay for tuition and associated costs of enrollment and concerning loan repayment. Provides information to students concerning loan default prevention initiatives, debt education, and financial literacy programs.
Completes monthly and yearly reconciliation of financial aid disbursements with the Bursar Office, Business Office and COD.
Works closely with Bursar Office personnel to coordinate services to students and parents.
Represents the Office of Student Financial Services at events, including occasional evening and weekend events, such as but not limited to, recruitment events, information sessions, and career fairs.
Bachelor’s Degree required.
Two years’ experience with financial aid and financial aid programs preferred.
Familiarity with PowerFAIDS and Jenzabar preferred.
Experience in higher education a plus.
Engaging personality, friendliness, enthusiasm, sense of humor, positive attitude, persistence, and passion for the work.
Well-organized, multi-tasker, effective time-manager, problem-solver, and a creative “people person” who is customer service-oriented, pays attention to details, and works with a sense of urgency.
Ability to function independently while operating effectively within a team environment.
Proficient computer skills, including working with Windows, MS Office Suite, and the Internet. Familiarity with specific applications used by the University/Office a plus.
Excellent oral and written skills and the ability to communicate and to work comfortably with students, colleagues, and external constituents, including diverse populations.
High level of professionalism, leadership, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
The ability to work with and not disclose sensitive and confidential material.
Must have the ability to travel to attend events on and off campus.
Physical ability to perform the essential functions of the position, with or without reasonable accommodation.
Grade 23; salary is commensurate with qualifications and experience.
To apply, please email a cover letter, resume, salary requirements and professional references to email@example.com.
The University of Saint Joseph is building a culturally diverse faculty & staff, and strongly encourages applications from female and minority candidates.
The University of Saint Joseph (USJ) is a thriving, forward-thinking institution, proud of its historic women’s-college undergraduate program, its co-educational graduate and adult programs, and its ability to successfully meet the needs of an evolving and diverse student body. Founded by the Sisters of Mercy in 1932 (as Saint Joseph College), USJ has an established reputation for academic excelle...nce and outstanding career preparation. For more than 83 years, USJ has prepared students for personal and professional success by developing leaders who serve and inform their communities. Over the years, the University has retained the best of a Mercy-based, Catholic education, while evolving to meet the needs of today’s students and the current job market.
USJ is home to five Schools: Education, Humanities and Social Sciences, Health and Natural Sciences, Graduate & Professional Studies, and Pharmacy. In addition, it operates two laboratory schools: The Gengras Center, a state-approved, private, special education facility for 120 children; and the School for Young Children, a National Association for the Education of Young Children (NAEYC) accredited pre-school program for approximately 130 children. USJ’s main campus consists of 90 acres in the upscale community of West Hartford, Conn. A second campus, home to the School of Pharmacy, is in the heart of downtown Hartford.