The Brattle Group provides consulting and expert testimony in economics, finance, and regulation to corporations, law firms, and governments around the world. We aim for the highest level of client service and quality in our industry.
We are distinguished by our credibility and the clarity of our insights, which arise from the stature of our experts, affiliations with leading international academics and industry specialists, and thoughtful, timely, and transparent work. For the third consecutive year, Brattle has been recognized in the Vault Consulting 50 as a top 10 consulting firm to work for and the highest among economic consulting firms. With a staff of nearly 300, we have offices in Boston, MA; New York, NY; San Francisco, CA; Washington, DC; Toronto, ON; London, UK; Madrid, ES; Rome, IT; and Sydney, NSW.
The Brattle Group is seeking a full-time CRM Specialist to support the firm’s marketing efforts. The Customer Relationship Management (CRM) Specialist works in a collaborative environment to manage the firm’s CRM database. This includes conducting data cleanup and quality control, providing training and troubleshooting support to all users, helping to monitor the flow of information between the CRM and other firm databases, and managing mailing lists. This position reports to the Senior Marketing Manager, but liaises with numerous departments within the firm and plays a key role in the success of Brattle’s internal and external communications initiatives. Specific responsibilities include, but are not limited to:
Working interdepartmentally to ensure consistency of data and adherence to best practices
Managing user accounts and licenses and providing new user and on-going training
Documenting CRM- and data-related policies and procedures and answering questions as they arise from staff
Monitoring overall maintenance and accuracy of data in the firm’s CRM and the flow of data between the CRM and other databases
Staying current on CRM best practices in order to optimize database infrastructure to support efficient search and reporting capabilities based on the needs of the firm
Overseeing and updating corporate structure of client records, including researching and verifying company mergers, name changes, and locations
Understanding firm's practice group structure to compile and deliver client and prospect data
We offer a generous compensation and benefits package, including medical, dental, 401K/profit sharing, life and disability insurance, paid time off, and internal professional development and training programs, designed to reward success at all levels. Details regarding compensation will be based on the successful candidates’ knowledge, skills, and experience.
This position requires strong organizational, collaboration, and research skills. The ideal candidate will also possess:
At least 4 years of professional experience including 2 years of database administration
Advanced knowledge of InterAction Web & Windows client or similar CRM database
Strong attention to detail, particularly in performing high-speed data entry
General knowledge of corporate structures and basic corporate research
Ability to collaborate with cross-functional teams
Commitment to maintaining confidentiality of client, firm, and personnel information
Familiarity with professional services marketing a plus
Ability to thrive in a fast-paced office environment handling multiple tasks and demands
Must be able to exercise appropriate judgment and demonstrate appropriate and effective communication skills.
Evening work as well as occasional travel may be required
The Brattle Group is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled