The Resource Pool offers endless opportunities to expand your experience. Resource Pool staff work in multiple areas of the hospital including Mother Baby, Pediatrics, Emergency Department, Psych, Intensive Care Units, Medical Surgical and Progressive Care Units. The Resource Pool consists of Registered Nurses, Clinical Associates Applicants, Nursing Assistants and Patient Observation Assistants staff covering 24x7. Clinical Associate Applicant duties include, but are not limited to taking the patient's blood pressure, check oxygen and temperature, assisting the patients with bathing, meals, toileting, ambulation, and taking care of their basic needs. The Clinical Associate Applicant role will also include cardiac monitoring and unit secretary work as needed by department.
Successful candidate MUST BE able to attend required orientation classes during day time hours for the first 3 weeks. These classes are mandatory!
The Clinical Associate Applicant (CAA) acts as clerical support, receptionist, and unit resource in support of members of the unit health-care team. The CAA performs basic clinical services relating to the care, cleanliness, safety, and comfort of patients. On monitored units, Clinical Associate Applicants will be required to function as a nursing assistant and by direction of a preceptor perform clerical/monitor tech support while awaiting monitor tech classes. Clinical Associate Applicants assigned to Clinical Transporters will provide basic patient care, function as clerical support and observe Clinical Associates evaluating monitored patients. On non-Monitored units, Clinical Associates Applicants will perform basic clerical and nursing assistant duties and may be approved to observing and be trained to do de-centralized phlebotomy or removal of femoral arterial sheaths based upon patient population and VP consent. The CAA will also be required to perform other department/unit specific tasks. The Clinical Associate Applicant is also expected to support Carilion's hallmarks of service excellence and quality for all job responsibilities.
Non-Clinical dutiesinclude, but are not limited to the following:
Exhibits competent knowledge of EMR and assists with chart audits.
Provides support for department/unit staff scheduling, including lunch assignments.
May review medical record for outstanding orders and notifies nurse of stat orders and medication changes.
Orders department/unit supplies and equipment and stocks/organizes supplies.
Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.
As competencies are appropriate, will manage admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures.
Welcomes and assists patients and visitors and assists with registration. Serves as "face" of the unit, adheres to dress code and exhibits service excellence behaviors at all times.
Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
Overseen by a CA and/or RN, Clinical Associate Applicants in Clinical Transport may be assigned to transport patients while monitoring the patient's condition en route and during procedures; may monitor and interpret EKG rhythms; and may utilize transportation algorithm to determine appropriate follow-up for emergent and /or urgent patient needs.
Clinical dutiesinclude, but are not limited to the following:
Complete competencies to perform nursing assistant duties including providing basic nursing care and perform advanced technical skills according to established standards. Transport patients, supplied specimens and equipment within the facility.
Complete competencies to perform transport tech duties including meeting the needs of the patient who requires transportation between area of care within the hospital. Continuously observes EKG monitors and patient status. Maintains thorough knowledge of Clinical information systems for data entry and retrieval. Inputs, maintains, and updates monitoring transport database.
Complete competencies to perform monitor tech duties including observing cardiac monitors as assigned. Interprets and documents rhythm patterns on a routine basis. Reports arrhythmias and significant rate and rhythm changes to the RN. Completes documentation/placement on monitor flowsheet and files in paper chart. Applies monitoring equipment to patients and ensures correct functioning.
Complete competencies to perform phlebotomy duties including obtaining blood specimens using methods appropriate to the age and condition of the patient. (Venipuncture, finger puncture, or heel puncture). Reviews physician's order for medical necessity and/or ABN information. Verifies questionable nomenclature or ordered lab tests. Processes specimens and prepares for delivery to laboratory.
Minimum Qualifications Required
Education: High school graduate or equivalent.
Experience: Clerical, medical terminology and healthcare experience preferred. Previous experience in direct patient care desirable.
Licensure, certification, and/or registration: Must successfully complete the Nursing Assistant course or successfully challenge the Nursing Assistant Course upon hire. Must successfully complete the Cardiac Monitoring course within six months of hire if on a Monitored Unit (preferably 3 months if scheduled classes can accommodate). Certified Nursing Assistant Preferred. National Phlebotomy Certification preferred. AHA BLS-HCP required within 90 days of hire (60 days preferably if scheduled classes can accommodate).
Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required. Must be organized and self -motivated. Must have knowledge of office procedure and equipment. Must successfully complete orientation and competency validation for position.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.