Full Time 40 hours Grade 051 Patron Services Responsibilities Position Summary: The Library Section Supervisor â?? Course Reserves provides excellent customer service to faculty and students in two key ways: through in person interactions at Q&I service points across the River Campus Libraries, and through the management and provision of the RCL Reserves service. This role manages the physical and online course reserves in close collaboration with staff in multiple library locations, and supervises the work of two Reserves support staff. Working directly with Outreach Librarians, The Library Section Supervisor â?? Course Reserves explores approaches to communicating about the Reserves services and policies to faculty in order to ensure an effective, high-quality and sustainable service model. Areas of Responsibility Leadership and Management: Course Reserves Manages River Campus Libraries course reserves services; promotes consistent reserves standards and procedures across the libraries Supervises the work of course reserves support staff; assigns and delegates work to staff Maintains procedural documentation and workflow records for course reserves Continuously improves and enhances course reserves services Communicates with faculty regarding reserve services, new initiatives, issues regarding individual course pages, training events, etc. Troubleshoots issues with Blackboard course pages for faculty, students, and staff members Provides Blackboard training to Q&I staff and student employees Provides consulting and support for reserve staff in other University of Rochester libraries Reserves Processing Locates and readies the digital or physical resources required for course reserves Ensures established guidelines are followed for fulfillment of resources for course reserve processing requests Q&I Service Provision Assists patrons at the service point (physical or virtual; phone, web-based visual, text, chat, etc.) or anywhere within RCL or the campus with information requests for specific resources, directions, event information Supports users with RCL technologies and equipment Deals with and negotiates solutions for problems with circulation transactions and fines; processes and manages complex electronic library records and transactions Performs preliminary high-level search and bibliographic verification essential for accurate ordering of library resources; this includes using local, national and global open web, specialized and proprietary databases for English as well as foreign language resources. Effectively triages user requests, referring as appropriate to librarians, the Writing Speaking and Argument Program, IT or other U of R departments and expertise. Collaborates regularly with Library Assistants and Librarians to identify trends with user requests, technologies, devices and resources, and identify service improvements Miscellaneous Duties: Maintains currency with general library functions, resources, practices and procedures Participates in and contributes towards RCL and University committees, meetings, and events Maintains professional collaborations with RCL colleagues and other campus constituencies Performs other duties as assigned Qualifications Bachelorâ??s degree and 1-2 years related work experience Demonstrated supervisory, organizational and communication skills Experience or aptitude for working with faculty, students, and library colleagues Commitment to excellent service customer excellence Experience or aptitude supervisory, organizational, and communication skills The University and the Library This is an exciting time to join the dynamic University of Rochester community and The University of Rochesterâ??s River Campus Libraries as we embark upon a new strategic plan. The River Campus Libraries belongs to the Association of Research Libraries and has collections of more than three million volumes and more than 44,000 active serial titles. For more information on the University and the Libraries, please consult our website: www.library.rochester.edu. The University of Rochester is the sixth largest private employer in New York State and one of the nation's leading private universities with just over 5,600 undergraduate and over 4,600 full and part-time graduate students on the River Campus. Located in Rochester, New York, the University gives students exceptional opportunities for interdisciplinary study and close collaboration with faculty through its unique cluster-based curriculum. Among the 100 largest metropolitan regions in the country, Greater Rochester has earned a reputation as one of the most livable communities in the nation. Located on the southern shore of Lake Ontario and gateway to the scenic Finger Lakes, Rochester offers its 1.1 million residents the amenities of a metropolitan area with a quality of life not available in many urban regions. Rochester is recognized as one of the most affordable housing markets in the country. Several high schools in the metropolitan area have been consistently listed by Newsweek as among the best in the country. The metropolitan area boasts 20,000 acres of parkland and offers year-round recreational opportunities for those who like to be outdoors in all seasons. In addition to hosting past PGA and Ryder cup tournaments and the LPGA tour, Rochester is also home to top-level minor league baseball, hockey, soccer, and lacrosse teams. For more information about Rochester, see Visit Rochester Salary and Benefits: Rank and competitive salary are commensurate with education and experience. The University of Rochester offers comprehensive benefits; choice of retirement programs including TIAA. Paid vacation and seven calendar holiday as well as tuition benefits. Please apply online and send a letter of application, resume, and the names, address and phone numbers of three references to: Kelley Kitrinos, Human Resources Manager Rush Rhees Library, Box 270055 University of Rochester Rochester, NY 14627 E-mail address: RCLHR@library.rochester.edu EOE Minorities / Females / Protected Veterans / Disabled
The University of Rochester is one of the country's top-tier research universities. Our 158 buildings house more than 200 academic majors, more than 2,000 faculty and instructional staff, and some 11,100 students.
Learning at the University of Rochester is also on a very personal scale. Rochester remains one of the smallest and most collegiate among top research universities, with smaller classes, a low 10:1 student to teacher ratio, and increased interactions with faculty.