Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on overall effectiveness and increased productivity. Determines how new information technologies can support reengineering business processes and system improvements.
Drives operational excellence by inspiring and directing a high performance team that builds operational consistency, excellence, and innovation to deliver a world class franchise value proposition across all service lines.
Develops, deploys, and champions agile systems, processes, programs, tools, and training to meet changing business needs.
Ensures that priorities are established and evaluated on-going for modifications and requests from the franchise community.
Trains new and existing franchise owners.
Researches, analyzes, implements, and disseminates operational metrics to continuously improve processes and overall effectiveness.
Drives optimal solutions with the identification and adoption of best practices by partnering with key franchisees and functional leaders.
Provides collaborative leadership, consultation, strategic planning, design, facilitation, and high-level project management on multi-faceted problems to achieve strategically aligned solutions.
Monitors and assesses market trends to leverage existing capabilities and emerging technologies.
Develops and maintains operation manuals to be distributed to franchisees.
Develops functional systems and tools to support the regions.
Education and Experience Requirements
Bachelor's degree with 10+ years of related work experience in managing business operations teams and cross functional projects, influencing senior level management and key stakeholders required.
5 years of management/director level experience required.
Master's degree preferred.
Knowledge, Skills, and Abilities
Continuous quality improvement principles and methods
Leadership skills and capability to build consensus and execute common goals in a matrix environment
Financial acumen including budgeting and resource management
Program management skills
Attention to detail and analytical skills
Collaborative working style with strong influencing skills
Written and verbal communication, presentation, and listening skills
Ability to thrive with multiple constituencies, agendas, engagements and tasks, and to deal productively with ambiguity, conflict, and rapidly changing priorities
Ability to analyze operational systems for continuous improvement
Ability to use business metrics to drive business results
Ability to conduct training
Proficiency in Microsoft Office applications
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Individuals with Disability/Sexual Orientation/Gender Identity.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.