Manages, coordinates and maintains effective and efficient daily Patient Accessoperations while ensuring that both service line and facilityinitiatives and projects are completed on time, within budget, properly staffed and objectives met. Collaboratively implements best practices and standards. Builds positive relationships with appropriate disciplines to provide quality customer service to internal and external customers. Responsible for selecting, hiring, training and performing disciplinary actions for assigned site personnel.Promotes team building and programs for attaining quality service, satisfaction and financial goals.
Minimum Qualifications Required
Education:Bachelor's degree in business administration or equivalent experiencerequired.Epic ADT Proficiency required.
Experience: Minimum of five years previous experience in medical office supervisory and/or management.
Licensure, certification, and/or registration:Participation in professional organizations required with applicable certifications within 1 year of employment. Examples include: CHAM (Certified Hospital Access Manager)or CHAA (Certified Hospital Access Associate) offered through NAHAM (National Association of Healthcare Access Management); or CRCR (Certified Revenue Cycle Representative) or CHFP (Certified Healthcare Finance Professional) offered through HFMA (Healthcare Financial Management Association).
Other Minimum Qualifications: Excellent leadership, team building, and employee development skills. Well organized and detail oriented. Educated in word processing and spreadsheet applications. Must have strong written and oral communication skills and the ability to interact in a professional manner.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Carilion is a Drug-Free Workplace
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.