Basic Requirements: High School Diploma or equivalent with two years of customer service experience. Exceptional communication skills (both in person and by telephone). Ability to prioritize multiple responsibilities within a busy clinical setting. Ability to effectively work as a member of a diverse team of clinical and administrative professionals. Pride in maintaining assigned areas in a hospital environment. Basic computer skills including familiarity with Microsoft Office and the ability to learn the electronic medical record system. Able to type a minimum of 40 words per minute. Ability to lift up to 40 lbs. with or without accommodation.
Preferred Qualifications: Associates or Bachelor's degree in relevant field of study. 3+ years of customer service experience, particularly in the fields of veterinary or human medicine. Certifications in leadership development and/or client service areas. Exceptional Client Service Awards and/or acknowledgments. Knowledge of medical/veterinary terminology. Experience in the Animal or Veterinary Industry.
Special Work Schedule Requirements: The schedule is Sunday & Monday 3:30pm-11:00pm (switchboard) and Wednesday 7:00am-3:00pm (front desk) and will include rotational weekend on-call and rotational holiday coverage. Some alternate hours may be required for shift coverage, meeting attendance or training sessions. This position is considered essential and is therefore required to report to work as scheduled during emergency closings.