Job Summary & Responsibilities The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
Marcus by Goldman Sachs provides products to help people manage their finances. The first product from Marcus is a fixed-rate, no-fee unsecured personal loan that enables customers to tailor their monthly payment options to fit their schedule and budget. Marcus, a brand of Goldman Sachs, benefits from the firm?s 147-year history of financial expertise, risk management and customer service.
YOUR IMPACT Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We?re looking for a professional to lead our consumer credit operations team who wants to use their skills and ideas to create and then lead new processes and teams.
OUR IMPACT Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management
HOW YOU WILL FULFILL YOUR POTENTIAL ? Design and implement the processes required to fulfil on unsecured term loans. ? Lead a team of managers and individual contributors who can provide fraud prevention, outbound customer engagement phones calls, and loan fulfilment activities ? Lead and refine the credit operations department after initial launch, implementing continuous improvement and industry best practices ? Manage relationship and workflows with multiple shared services groups to develop policies, procedures, training, quality monitoring, metrics and reporting, and analytics that support the department ? Define, monitor and analyze key performance metrics, monitoring success of initiatives, optimizing the approach and reporting to key stakeholders ? Design and implement leading edge customer experience initiatives, including lean, visual management, and gamification
Basic Qualifications ? Bachelor?s degree with minimum 12 years professional experience in financial services or a related discipline ? Strong operational leader with at least 8 years managing teams and experience in second level management ? Strong data, analysis, and evidence-based decision making skills as demonstrated by experience in roles that require quantitative reasoning ? Excellent interpersonal, communication and presentation skills, both written and verbal ? Strong process design, including implementation of controls and governance ? Executive level skill managing multiple stakeholders, driving consensus and influencing outcomes ? Results-oriented -- ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
Preferred Qualifications ? Experience managing credit or loan originations teams in consumer lending ? Experience in start-ups or new business initiatives ? Experience managing the Millennial generation a plus ? Experience designing and building digital user experiences ? Experience designing workflows, organizations to support those workflow, and the incentive systems to get the most out of them
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet. � The Goldman Sachs Group, Inc., 2015. All rights reserved.